Wasooli — Help
Wasooli answers one question about every COD order: has the courier actually paid you for this?
Wasooli ek hi sawal ka jawab deta hai: is order ka paisa courier ne diya ya nahi?
Getting started
Wasooli runs inside your Shopify admin. Open your admin, go to Apps, and choose Wasooli COD Reconciliation.
Apne Shopify admin mein Apps kholein, phir Wasooli COD Reconciliation chunein.
Your orders sync by themselves. You do not enter anything by hand — you upload the payment file your courier already sends you, and Wasooli matches it to your orders on the tracking number (CN).
Orders khud sync ho jate hain. Aap sirf courier ki payment file upload karte hain.
What the dashboard shows
Every COD parcel sits in one of these. The words here are the same words you will see on screen.
| What it means | ||
|---|---|---|
| Paid | Money has reached you | Paisa mil gaya |
| With courier | Courier has it — money not received yet | Courier ke paas hai — paisa abhi nahi aaya |
| Returned | Parcel came back — no money owed | Wapis aa gaya — koi paisa baqi nahi |
| Needs review | Some money needs checking | Kuch paisa check karna hai |
| Not dispatched | Not handed to a courier yet | Abhi courier ko nahi diya |
The amber "With courier" figure is the one to watch. That is your money, collected from your customer, that the courier is still holding.
Amber wala number hi asal cheez hai — wo paisa jo customer de chuka hai aur courier ke paas hai.
The 60-day window
The dashboard shows the last 60 days of orders. Older orders are not counted in the totals.
Pichhle 60 din ke orders dikhaye ja rahe hain.
How to get your payment report from each courier
Wasooli reads CSV and XLSX files. The old .xls format is not supported — if your portal offers it, choose CSV or XLSX instead.
Sirf CSV aur XLSX files — purana .xls format nahi chalega.
Pick the courier in the Upload screen before you choose the file. Wasooli scores a match partly on the courier, so a file uploaded under the wrong courier parses correctly and then matches nothing.
Upload se pehle sahi courier chunein — warna file parse to ho jayegi magar kisi order se match nahi hogi.
Below, each section names which report to download. Every courier portal is laid out differently and changes without notice, so look in your portal's payment, remittance or finance section for the named report rather than following a fixed set of clicks. Har courier ka portal alag hai — apne portal ke payment ya finance section mein ye report dhoondein.
TCS
Upload the "Payment Detail" export. It is the one with the balance payable and tax columns.
TCS ka "Payment Detail" export — jis mein balance aur tax ke column hotay hain.
TCS also offers an "Order Reconciliation — Details" export. Wasooli refuses that one, and tells you so if you upload it. Two reasons, both about your money:
- it carries only the gross COD amount — no fee, no tax, no net — so a total from it could never match your bank;
- it marks returned parcels as settled, so booking from it would credit you money that was never collected.
Wo wali report sirf gross COD deti hai aur returns ko bhi "settled" dikhati hai — is liye Wasooli usay qabool nahi karta.
Leopards
Upload the "Invoice Report". The delivery or remittance sheet does not carry the fee breakdown Wasooli needs.
Leopards ka "Invoice Report" chahiye — delivery wali sheet se kaam nahi chalega.
If you upload the remittance sheet, Wasooli refuses it and points you at the Invoice Report. The remittance sheet states a COD amount that Leopards has not yet taken its fee out of, so every total built from it would be higher than the money that actually reaches your account.
Remittance sheet ka total asal paise se zyada aata hai, kyunke Leopards ki fee us mein se kati nahi hoti.
PostEx
Upload the CPR (Cash Payment Report).
PostEx ka CPR — Cash Payment Report.
A CPR lists parcels PostEx has already paid you for. Parcels that are delivered but not yet paid do not appear in it, which is why they stay under With courier until they do.
CPR mein sirf wo parcels hotay hain jin ka paisa aa chuka hai.
Trax
Upload the "Finance Payments" export.
Trax ka "Finance Payments" export.
M&P
Upload the consignment report with the deduction columns. The IBFT payment register is a different file and cannot be reconciled.
M&P ki consignment report, jis mein deduction ke column hon. IBFT wali payment file se nahi hoga.
The IBFT register is a list of bank transfers, not parcels — it carries no consignment number at all, so there is nothing to match your orders against. Wasooli refuses it and says so.
IBFT file mein consignment number hota hi nahi, is liye kisi order se match nahi ho sakta.
DigiDokaan
Upload the cheque export.
DigiDokaan ka cheque export.
DigiDokaan is an aggregator, not a courier — it books your parcels with several couriers. Upload its own export, not the underlying courier's.
DigiDokaan khud courier nahi, aggregator hai — isi ka apna export upload karein.
A note on BlueEx
Wasooli does not support BlueEx. We have never seen a real BlueEx payment export, and writing a parser for a file we have not seen would mean guessing at your money. If you use BlueEx, write to us and send a sample — that is how every courier above was added.
BlueEx abhi support nahi hai. Sample file bhejein to hum add kar sakte hain.
What the statuses mean
- Paid — a courier payment row matched this order and the money is yours.
- With courier — the parcel is out or delivered, and no payment row has arrived for it yet.
- Returned — the parcel came back. Nothing is owed on it.
- Needs review — Wasooli was not confident enough to decide on its own. See below.
- Not dispatched — no tracking number yet, so no courier payment can refer to it.
Wasooli never guesses. If it cannot match a row with confidence, the row waits for you instead of being counted. A wrong number in a money tool is worse than no number.
Wasooli andaza nahi lagata. Jo cheez pakki na ho, wo aap ke faisle ka intezaar karti hai.
What Review is for
Review holds the rows from your courier files that Wasooli could not match on its own — a tracking number that does not appear in your orders, a number typed differently by the courier, or an amount that does not line up.
For each row you can match it to the order it belongs to, or say it is not your parcel. Nothing is counted until you decide.
Review mein wo rows hoti hain jo khud match nahi ho sakin. Aap batayein kis order ki hai, ya "ye mera parcel nahi hai" keh dein.
Why the total may be less than your order value
Because the courier takes its charges out before it pays you. Wasooli shows you what was taken, instead of hiding the difference.
Here is a real example — seven parcels:
| What the orders were worth | Rs 4,881.75 |
| Courier charges taken | Rs 1,241.57 — of which Rs 151.68 was withholding tax |
| Money that reached you | Rs 3,640.18 |
3,640.18 + 1,241.57 = 4,881.75
Both figures come straight from the courier's own file. Wasooli does no arithmetic of its own on them beyond adding them up.
Courier apna kharcha kaat kar paisa bhejta hai. Wasooli wo farq chupata nahi — dono number dikhata hai.
Withholding tax is shown separately where the courier reports it. Wasooli reports what is in your courier's file. It does not give tax advice and does not file anything on your behalf.
Wasooli sirf wohi batata hai jo courier ki file mein likha hai — tax ka mashwara nahi deta.
Uploading the same file twice is safe
Already uploaded — nothing was counted twice.
Ye report pehle se upload ho chuki hai — paisa dobara count nahi hua.
If you upload a file Wasooli has seen before, it tells you so and not one figure moves. The same is true if two files overlap: a payment is applied to an order once and only once.
Re-uploading when you are not sure is a normal thing to do, and it is safe.
Shak ho to dobara upload kar lein — koi nuqsan nahi.
Before you uninstall: export your data
Uninstalling the app deletes everything, 48 hours later.
The moment you uninstall, Wasooli stops reading your orders. Your records stay for two more days, so an accidental uninstall can be undone by reinstalling. After 48 hours, Shopify instructs us to erase the store's data and we do. This is automatic and applies to every uninstall; you do not have to ask.
If you want to keep your records, export them before you uninstall. The CSV exports on the Orders and Tax screens stay available right up to the moment you uninstall — including if your subscription has lapsed.
Uninstall karne ke 48 ghantay baad sab kuch mit jata hai. Is se pehle apna data CSV mein export kar lein — Orders aur Tax screen se.
Still stuck?
Email support@bifrosttech.io and tell us what you uploaded and what you expected to see. If a courier file would not parse, send the file — it is the fastest way to get it fixed for everyone.
support@bifrosttech.io par likhein. File bhejein to jaldi theek ho jata hai.
Our privacy policy explains exactly what Wasooli stores and for how long.